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Delivery & Returns

Orientique Asianliving has been a respected supplier and importer in the field of Oriental home accessories  in Europe for over 20 years. Each year, we enthusiastically strive to expand our selection with new finds from Asia, so that we can share and enjoy them with our beloved customers in Europe who adore the beautiful Asian culture as much as we do. If you're inspired by our collection and if you have further questions on personal needs, please don’t hesitate to contact us. We seek to offer our customers high-quality screens with affordable prices, a wide range of choices, and the most convenient and friendly shopping experience possible.

Headquarters Address:
Wagenstraat 79
2512 AR The Hague
KVK 27177198
070-3923992
VAT 812135994B01

Returns & Faulty Goods

We make every effort to ensure that goods arrive with you in good condition. The wood used in our product often has a rustic look making each item slightly different in measurements, appearance, colour and finish. We will not exchange items on a ‘like for like’ basis purely on the grounds of the character or colour of the wood.

For all returns please contact us on via e-mail and we will endeavour to instruct you further.

 

In the rare event that an item arrives faulty or damaged please contact our Customer Service and we will arrange to collect the damaged item and organise a replacement or full refund.

  • If for any other reason you are unhappy with any item, please return the item(s) along with a completed returns form within 14 days of receiving the goods. Providing the item(s) are still in a completely saleable condition and in their original packaging, we will issue a full refund.
  • Refunds will be issued to the card which was used to place the order once we have received the item(s) back in our warehouse and could take up to 14 days to reach your bank account.
  • The cost of returning goods is your responsibility and the item(s) are your responsibility until they arrive at the warehouse. We therefore recommend obtaining a proof of postage certificate before sending.
  • We cannot accept liability for goods lost or damaged in transport. Please note that we do not offer a free returns service, refund the return postage cost or the original delivery charge.
  • Items which are returned which were purchased with a promotional offer or discount will be refunded less the value of the discount.
  • We do not offer returns or refund on ‘Bespoke items’ – Made to order items and Antique sourced.